Policy

Returns Policy

With a return rate of under 1%, we stand firmly behind the quality of our watches. For added peace of mind, every timepiece is supported by our service standards.

Return requests must be initiated within 14 days of delivery for purchases made directly at fake-watches.to. Please contact support for approval before shipping anything back.

Looking for refunds or exchanges? See Refund Policy and Exchange Policy.
Support

Contact us first

Please include your order number and a short description. Photos/video help speed up review.

Do not ship items back without written approval.
No-reason return

14-day return (unused items)

You may request a return within 14 days if the watch is unused, undamaged, and in like-new condition.

  • Unworn, no scratches/marks, no signs of use
  • All accessories + original box/packaging included
  • Return shipping is the customer’s responsibility

Refund handling is explained in our Refund Policy.

Verified issues

14-DAY Dead-on-Arrival Protection

If your watch arrives damaged or defective, we will replace it for you free of charge:

  • Free return shipping, we will cover the shipping costs.
  • Immediate replacement with a brand new product.
  • Alternative resolutions may apply (see Refund Policy)

Exchanges and replacements are explained in our Exchange Policy.

Return conditions

Return Process

    The purchase was made on the fake-watches.to website, and the return request was initiated within 14 days of receiving the item.
  • 1. Contact customer service and wait for their reply.
  • 2. Please provide your order number and a brief description (photos/videos are recommended).
  • 3. Please return the watch along with all accessories and original packaging.
  • Note: Items returned without prior authorization may not be accepted.
Warehouse

Warehouse address (Non-Return)

Warehouse Address (Non-Return):
C65, Southern Watch & Clock City,
Zhanxi Road, Yuexiu District,
Guangzhou City, Guangdong Province, China
This address is for warehouse identification purposes only. It is not a return address and cannot be used for receiving parcels.
Need help? Contact [email protected] or WhatsApp first.
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