Contact us first: include your order number and a short description. Photos or videos help speed up review. Please do not send items back without written approval and return instructions.

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Eligibility (Practical Requirements)

To keep the process consistent and fast, refund requests must meet the basics below.

Purchased directly from Our Store
Submitted within 14 days of delivery
Evidence provided (photos/video as needed)
For change-of-mind cases, returned items must remain brand new / unworn: no marks or signs of use, protective stickers intact, and all accessories + original box/packaging included.

Proof Requirements

To protect both sides and verify claims fairly, we may request:

  • High-resolution photos of the item and packaging
  • Issue video showing the defect or malfunction (if applicable)
  • Continuous unboxing video (no cuts) for missing items or empty package claims
Tip: Sending your order number + proof in the first message usually leads to the fastest outcome.

Shipping Cost Responsibility

Clear responsibility rules to avoid confusion.

Our responsibility: we cover round-trip shipping
Customer reason: customer covers return shipping
If a return is needed, we will provide written approval and instructions first.

Refund Method & Timing

Simple, standard, and consistent.

  • Refund method: refunds are issued to the original payment method.
  • Our processing: after approval, we typically initiate refunds within 24 hours.
  • Bank posting: your provider may take additional business days to post the credit.

Refund Process (Step-by-Step)

Evidence → review → (return if needed) → verification → refund
1
Submit request Order number + brief description + photos/video.
2
Support review We confirm responsibility and whether a return is required.
3
Return (if applicable) We provide the correct return address and packing notes.
4
Inspection / verification We verify condition, completeness, and the reported issue.
5
Refund initiated After approval: typically within 24 hours; bank time varies.
Note: In certain verified cases (e.g., specific shipping outcomes), a return may not be required to reduce your wait time.

Refund Outcomes (Quick Summary)

Refund outcomes depend on verified responsibility and item condition. To avoid repetition, detailed scenarios and examples are explained in the FAQ section below.

Tip: Including your order number and photos/video in your first message usually results in the fastest review and resolution.
What cases qualify for a full refund? FAQ

Full refunds may apply to verified issues where we take responsibility, such as:

  • Confirmed non-human-caused functional defect
  • Wrong item/model/configuration shipped
  • DOA (dead on arrival)
  • Lost package / confirmed customs failure / seized (not caused by the customer)
  • Empty package (requires continuous unboxing video)
When can a partial refund apply? FAQ

Partial refunds may apply when returned items show reduced resale value compared with shipped condition, for example:

  • Minor wear / signs of use
  • Incomplete accessories or missing original packaging
  • Cosmetic variance that does not affect functionality but impacts resale value
What if my package is missing items or is empty? FAQ

Please contact us within 48 hours of delivery and provide a continuous unboxing video (no cuts) plus clear photos of the packaging. This helps verify the claim quickly.

How long does it take to receive my refund? FAQ

After approval, we typically initiate refunds within 24 hours. Your bank/payment provider may take additional business days to post the credit.

When might a refund request be denied? FAQ
  • Requests outside the 14-day window (from delivery)
  • Clear signs of use/misuse, damage, or unauthorized modification
  • Preference-based reasons after use
  • Insufficient evidence to verify the claim (you may submit additional proof)
Need help?
Email [email protected] with your order number for the fastest assistance.
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